FAQs Exhibitor Shop

If you have several booths at a trade show, after login, the system will ask you for which booth you wish to place an order. If you want to switch between booths at a later stage you will find the booth selection on the left side under the button “My Account”.

Please note:
Sub-Accounts see only booths which they were authorized for. If you handle the orders for several booths but do not see them all please contact the exhibitor's main contact, he has to enter the shop and authorize you manually.

Within a trade show you can switch between your different booths to place your orders. You find the booth selection on the left side under the button “My Account”.

At any time you can authorize other people to place orders for your booth. To do so, proceed as follows: Click on “My Account”. In the drop-down menu select “Manage Permissions”. On the page that opens, enter the e-mail address of the respective person and press "Send". The recipient will receive a registration e-mail, after the successful registration the person can place orders for your booth.

Please note:
We allow only one invoice recipient per stand. The splitting of an invoice is not possible.

You can cancel given authorizations. Under “My Account”, click “Manage Permission” and deactivate the corresponding authorization.

After the trade show, the final invoice for ordered and provided services will follow within approximately four to six weeks. Some services will be invoiced by Messe München directly and some by our service partners.

For questions regarding a Messe München invoice please contact request@messe-muenchen.de . For questions regarding an invoice of one of our partners please contact them directly via the contact details stated on the invoice.

Invoice splitting is not possible. Per booth all products and services are invoiced to to one invoice recipient only. Even if the invoice is issued to a differing invoice address, the exhibitor remains our fist point of contact in the event of unpaid invoices until all invoices have been paid.

If you agree to electronic invoicing (e-billing) please enter a permanently qualified e-mail address during the registration process.

Invoice information (e.g. address, PO number, e-mail addresses for electronic invoicing) can be entered during the registration.

Differing invoice addresses or updating invoice information can only be considered up to two weeks before the start of the trade show. To do so, please complete the mandatory invoice recipient form, click on the SEND button on the form or send it to request@messe-muenchen.de .

Any subsequent changes to invoices will be charged with a fee of EUR 50.00 plus VAT.

If you have any further questions about invoicing we will gladly answer them. Please send your query to request@messe-muenchen.de . We will of course respond as quickly as possible.

You will receive a confirmation via e-mail after completing the order.

Yes, an overview of all placed orders—including the current status of each—can be found under “My Account”, select “My Orders” in the drop-down menu.

The exhibitor shop can be used with current versions of Internet Explorer, Firefox and Chrome. Internet Explorer is supported from version 8. Chrome is the preferred browser.

You can cancel order items up to 30 days before the event. After this deadline, you can only submit a cancellation request. Call up your orders, click on the order product ID and afterwars on the button “Cancel Order”.

Some products are only available on request and cannot be put directly into the shopping cart. This may be because the product is currently not available, the official order deadline has passed, or because contact with the supplier is needed first.

You can change your password at any time during the login process. To do this, use the button “Forgot Password” in the login screen.

In this case please contact us via shop-gv@messe-muenchen.de or call +49 89 949-11338.